We present another scenario, where we went over and above our efforts to investigate a seemingly apparent open and shut case. We initiated the verification of a candidate through an e-mail and received a reply from the HR of the employer company clearing the candidate. The Employer Company was registered with the Ministry of Corporate Affairs, however, the paid-up capital of the company was comparatively low. This raised a doubt in our mind and a physical site visit was conducted at the address mentioned in the Service Certificate of the Candidate as well as mentioned in the RoC’s records.
The company was based out of Bangalore but on reaching the address, our field executive could not find the company at the aforesaid address. The security guard was enquired about the same and he denied knowledge of any such company in that building. All we could see was the unoccupied floor which was the supposed address of the Company. The Directory board at the reception too did not indicate the presence of this company. Hence, a negative report with the above findings was shared with the Client.
The Client shared the information with the Candidate, who refuted our claims and requested the Client to redo the verification. The Client re-executed the field visit through another vendor and this time the another vendor presented with a positive outcome. He shared pictures of Company name printed on A4 paper pasted on the Directory Board as well as outside the floor the company was on. He even met the HR manager of the company and got a stamped feedback on the employment verification form.
The Client raised his concern and shared the feedback & photographs provided by another vendor. Notwithstanding the initial set back to us, we immediately sent our field executive again to the site of the company address. We again were greeted by the empty floors. On further investigation with the guard of the building, he informed that a group of people, indeed, had come up some time back claiming to have rented out the office. They put their listing on the directory board as well as outside the office floor. They set up a small office and later in the day moved out claiming that they were cancelling out the lease for they were not happy with the location. They took away their furniture as well as the listings. Our associate took the photograph of the same places where the listing of subject company was shown by another partner for Client comparison but this time no listing of the Company name was available.
We share all our recent findings & photographs of the premise with the Client and the client was appreciative of the initiative taken on our part but for us it was matter of our pride and prestige. It was a gruelling test and we came out with flying colours.
In both of the above scenarios, we gained undulating trust from our Client; a relationship that built into our transition from a Vendor to a Trusted Partner.