Challenge: A big conglomerate with 65,000 employees across globe got a tip off on a parallel business being run by an employee at middle management level. The suspect being a key representative to a few big-ticket clients was a high valued employee with a great track-record on performance. The company proposed to independently investigate allegations via Netrika Consulting about potential conflict of interest. The details about parallel business (its name, location, other employees etc.) were not available.
Solution: The investigation revealed that the suspect employee was not punching his card regularly even when he is present in office. He was doing this deliberately to camouflage his absence. He was meeting his clients regularly though it was not much required. He was managing his parallel company in working hours only and with the help of diverting some business from the existing clients of his employer company. One of his past junior employee was detected to be supporting him in his venture. Further probing of this employee of the suspect revealed complete details about the parallel company’s name, address, number of employees and list of clients.
Conclusion:Since the suspect employee was a performer for the company, he was leveraging the trust and freedom he was entrusted by his employer. The integrity and loyalty was missing. This made the organization to doubt every client facing performer. Surely management of no organization would want such parallel organizations being run by their employees diverting their business, and would rather review their processes frequently. The organizations would also have their key employees vetted on integrity regularly over the period.